Grievances

Grievances

Dear Policy Holder,

We take utmost care in delivering you the best service. We take this as our obligation to ensure that our customers are given top-notch services with ultimate clarity and resolutions to their problems. We promise to resolve your issues at the earliest.

Please feel free to get in touch with us. We are more than happy to help you and be a part of your insurance journey – structured and serviceable.

Step 1: In case of any grievance/complaints, please write to us at support@mypolicyjunction.com


Step 2: In case you are not satisfied with the resolution or your issue is not resolved within 10 working days of raising the complaint from the date of first raising the issue at Step 1, the customer may post completion of 10 days from the date of first raising the issue at Step 1, write to the Principal Officer at:

The Principal Officer
Wealth Junction Consultants Private Limited
No: 46.47 C S Towers second and third Floor Timmaiah Road, 1stStage, and 5th Phase WOC Road. Shivnagar, Rajajinagar Bangalore – 560044 Karnataka
Email: principalofficer@mypolicyjunction.com

Step 3 : If the customer’s issue is unresolved for a period of 10 working days after the customer reaches out to the Principal Officer as provided in Step 2, the customer may write to the Director at director@mypolicyjunction.com


Step 4: If the complaint is not resolved at Step 3 within a period of 10 working days from the date of such issues first being raised at Step 3, or if the customer is not satisfied with MyPolicyJunction’s grievance redressal approach, the customer may, after completion of 10 working days after the issue was first raised at Step 3, approach IRDAI at https://igms.irda.gov.in


The process for approaching IRDAI is provided below:


  1. Can make use of the Integrated Grievance Management System (IGMS) - IRDAI Portal at https://igms.irda.gov.in to register the complaints and monitor the complaints' status

  2. Can send the complaint through Email to complaints@irdai.gov.in

  3. Can call Toll Free No. 155255 or 1800 4254 732.

  4. Apart from the above options, you can also write to:

  5. General Manager
    Insurance Regulatory and Development Authority of India (IRDAI)
    Consumer Affairs Department – Grievance Redressal Cell.
    Sy.No.115/1, Financial District, Nanakramguda,
    Gachibowli, Hyderabad – 500 032.